writing
essays on ai strategy, governance, and design in complex environments.
01— archive
gartner thinks 40% of these projects get canceled. the failures teach more than the wins, because they show you what the tools were amplifying.
most orgs learned to operate ai. almost none decided who's accountable for what it produces. that's about to stop being optional.
Why every Retool app you've used was exhausting — and who's really paying for it.
notion gets adopted. that's not the failure. the failure is what happens after everyone logs in.
the last two posts were about crms. this one isn't. the rollout failure is the same.
attio and hubspot are both crms. the teams that adopt either one successfully look the same.
hubspot works swimmingly for the org it was built for. the failure is buying a platform of that weight for a team that isn't that shape.
bloated software is real. so is the org that buys it because a keynote impressed a vp.
Every SaaS hits the same fork when growth pressure meets complexity. Most companies pick the wrong side.